Waiting...my favorite pastime

When I go to the bank, I must schedule an hour to be there: About 40 minutes to stand in line, 5 minutes to have the teller tell me they don't do/know how to do the transaction I request, and 10 to 20 minutes completing the transaction I need. Also, everything is written on paper, and stamped like 100 times on both sides of the paper. It's hard not to want to scream at somebody.